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NeedHe1p
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How to remove single phone number from Mobile Account

Ok, completely frustrated with VM useless help support. 150 permanently engaged.

I have two phone numbers in my VM mobile account, single monthly direct debit. I want to remove one of the numbers as no longer used, so just continue with payment of single mobile phone under the same account. How do I go about doing this? If I proceed to cancel the contract, would that not just cancel my whole account?

Thanks in anticipation.

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Zoie_P
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Re: How to remove single phone number from Mobile Account

Hi Needhe1p,

Welcome to forums and thanks for your post 🙂

With removing a second number on your account you can cancel a contract for the number this doe not mean your whole account will be canceled. I have located your account and can see you have been in touch with us in regards to this

Zoie

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NeedHe1p
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Re: How to remove single phone number from Mobile Account

Hi Zoie,

Yes, I eventually got through to VM via 150 and it's sorted now.

Thanks.

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Zoie_P
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Re: How to remove single phone number from Mobile Account

Thanks for your reply,

I am so glad to hear you got this resolved, and thank you for using our forums 🙂
All the best,

Zoie

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