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ab22
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How to check if number still active & get a new sim card either way

My sim card doesn't work, although the number still shows in my virgin account.

 

I tried the help number : 03456000789 but repeatedly get a message to try later, due to technical difficulties.

 

How else can I 

1: Check if my number is still available to use

2: get a replacement sim card sent out.

 

Thank you.

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Superuser
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Message 2 of 7
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Re: How to check if number still active & get a new sim card either way

Switch your phone on. Ring it. Can you receive and answer the call? If yes the number is still active, if no it aint.

AT a guess from the way you phrase the question its not active.

 

 


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ab22
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Message 3 of 7
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Re: How to check if number still active & get a new sim card either way

Thanks for your help : the sim card doesn't work at all : it may be physically damaged & isn't recognized in any phone.

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Forum Team
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Re: How to check in number still active & get a new sim card either way

Hi there ab22, welcome to our forums.

 

Sorry to hear of the issues you are having with this.

 

I'm going to send you a private message so I can check this for you.

 

Thanks

 

Nathan B

 

 

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Forum Team
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Re: How to check in number still active & get a new sim card either way

I'm happy all has been resolved here ab22. 

 

I wish you all the best for the new year. 

 

Thank you Smiley Happy

Ryan_N - Forum Team
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barroness
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Re: How to check in number still active & get a new sim card either way

Hello.

 

I have the same question as the OP.

 

Could you please give me the same information as it seems you were able to help her out a gret deal.

 

Thanks in advance.

 

Louise.

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Forum Team
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Re: How to check in number still active & get a new sim card either way

Hi Barroness, 

Thanks for your post and welcome to our community. 

I'd love to be able to help, I'll need to access your account though therefore please reply to the personal message I'm sending you and we'll take things from there. 


I look forward to hearing back from you soon. 

Smiley Happy 

Emma_C - Forum Team
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