on 12-06-2022 20:00
Good Evening to One & All,
May I ask you informed lot how I go about ordering an eSIM for the new sim only plan I took out with Virgin Media today?
I have searched online, tried the WhatsApp service (should be good, but it’s not) and alas, no online request form I can find.
any help, gratefully received!
on 20-01-2023 11:38
on 21-01-2023 13:22
on 22-01-2023 08:18
Hi jTemplar,
Thanks for your post and welcome to our community.
We're really sorry that you were unable to pick an eSIM when joining online, this will be fedback.
As the eSIM should be ordered at the point of sale for new customers it's not something we'd be able to help with from here. We know this is disappointing but if you speak to our Sales Team on 0800 052 0422 and they will be able to help further.
Thanks
Emma
on 22-01-2023 08:59
@Emma_C I'm confused. Just a week ago people were getting esims via this very forum thread. Please explain why this is no longer possible.
on 05-02-2023 17:36
Hi Emma_C,
Im coming from the United States and my iPhone doesn't support physical sim cards. I'll be in the UK for at least 3 years and to open a bank account, or at least live a daily life where I don't need to borrow a friend's phone, I need to have a UK number. I just purchased a sim-only deal last night but it seems I'm getting a physical sim card. Would I be able to transfer it to an e-sim, without leaving Virgin Mobile?
Thanks
on 05-02-2023 18:41
on 06-02-2023 08:29
Morning mrkcms,
Thanks for posting and welcome to our community 🙂
This isn't something we're able to help with via the forums, but you can speak with the sales team on 0800 052 0238 and they'll be happy to help.
Alex_Rm
on 06-02-2023 16:37
Hello,
I have been with Virgin Media for more than 8 years now and I have had a very similar experience to most people who have posted on this forum. I am keen on using my new iPhone soon, so any support I could get with acquiring a new e-SIM would be very much appreciated. I have already spent hours with Customer Service to eventually conclude that the answer varies depending on the person who picks up the phone. Could someone provide clarity on this once and for all? If an e-sim can indeed be offered, please help set it up for me ASAP.
Thanks.
on 06-02-2023 18:53
Hi tusharmittal98,
Thanks for your post, and welcome to our Community Forums.
I'm sorry to hear you're having some problems ordering an eSIM. As mentioned previously in this thread, we are unable to make this change or help via the Forums, and it would be best to speak with our Mobile Sales Team on 0800 052 0238 to discuss these options further.
Thanks,
on 23-02-2023 16:24
Seems like a chaotic approach with unclear guidance - which typifies the strategy from Liberty Global..........and thus why customers loose confidence.