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Forum Team (Retired) John_GS
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Message 51 of 54
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Re: How can I complain about Virgin Mobile?

Hi Michelleb1977,

 

Sorry to hear of this. Not the level of service we aim to offer.

 

Have you got your call issue resolved?

 

Kind regards.

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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michelleb1977
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Message 52 of 54
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Re: How can I complain about Virgin Mobile?

Hi John

 

Not yet, i dont know how to get it resolved as i need to escalate a complaint from last year.  If i call i get the same issue as they refuse to get a manager or give the same answers.  Im beyond stressed about the issue now.

 

Michelle

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Forum Team
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Message 53 of 54
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Re: How can I complain about Virgin Mobile?

Hi michelleb1977,

 

I will private message you to get some more information to look into this. 

 

^Martin

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Gunnie47
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Message 54 of 54
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Re: How can I complain about Virgin Mobile?

Virgin Mobile complaints UK have finally contacted me.
I first attempted to contact complaints beginning of Feb 2019.

I was driving so unable to provide the security question answers.
I asked the person on the phone to try and contact the Virgin Mobile contacts centre and give me a call back in 30mins. See how he gets on, using his own service. Which he said he would do, i guess he could be still on hold or they have just hung up on him.

I asked if he used the contacts centre outside the UK, there was a change in vocal tone and he said no I always call the UK centre! These people dont even use the service they provide to there customers.

As expected - No call back I was sent a text message saying that the complaint was updated, with what I have no idea as i didnt complete the security questions. Naughty.

I called the number that called me and as expected you are not connected.
I called the contacts centre they have no ability to raise complaints nor transfer to the UK.

There has been around 500 views of my posts, it appears that there a lots of other very unhappy Virgin Mobile customers looking for answers.

I really hope my posts on this forum has cost Virgin Mobile 500 customers.

Again dont do it, go to EE or BT
I make a point of telling everyone I can to avoid Virgin Mobile, anyone who reads this should do the same.

If the UK person would like to call me back I am home now LOL

Gunnie
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