Not yet, i dont know how to get it resolved as i need to escalate a complaint from last year. If i call i get the same issue as they refuse to get a manager or give the same answers. Im beyond stressed about the issue now.
Virgin Mobile complaints UK have finally contacted me. I first attempted to contact complaints beginning of Feb 2019.
I was driving so unable to provide the security question answers. I asked the person on the phone to try and contact the Virgin Mobile contacts centre and give me a call back in 30mins. See how he gets on, using his own service. Which he said he would do, i guess he could be still on hold or they have just hung up on him.
I asked if he used the contacts centre outside the UK, there was a change in vocal tone and he said no I always call the UK centre! These people dont even use the service they provide to there customers.
As expected - No call back I was sent a text message saying that the complaint was updated, with what I have no idea as i didnt complete the security questions. Naughty.
I called the number that called me and as expected you are not connected. I called the contacts centre they have no ability to raise complaints nor transfer to the UK.
There has been around 500 views of my posts, it appears that there a lots of other very unhappy Virgin Mobile customers looking for answers.
I really hope my posts on this forum has cost Virgin Mobile 500 customers.
Again dont do it, go to EE or BT I make a point of telling everyone I can to avoid Virgin Mobile, anyone who reads this should do the same.
If the UK person would like to call me back I am home now LOL