Help please! Can't sign into my mobile account?

[Martjt]

Trying to sign in to my mobile, to change the settings. But it won't allow me to sign in with the email address and password I used when I got the Sim. I'm thinking it's time to move on from Virgin mobile

[Molly_G · Accepted solution]

Hey @Marjt,

Welcome to the forums and thanks for your post. I'm sorry you're having issues signing into your account at the moment.

Just to confirm, have you been access the account in the past? Also, what message is appearing when you attempt to log in with the credentials?

Thanks,

[Martjt]

Hi Molly_G Many thanks all sorted.

[Molly_G]

Hey @Marjt,

No worries - glad to hear everything's OK and thanks for the update.

Feel free to drop back to the forums if you do need any future assistance!

Kind regards,