I'm also having trouble setting up an account in order to view my bills. I keep getting emails to say that they're ready, but when i try to log in it doesn't recognise the password I gave when i bought the phone (in a store) and if I go to reset the password it says there's a problem with the email address.
I'm assuming that means I still need to set up an account. When I go to set up an account it asks for my phone number and then asks for my Mother's Maiden Name. I obviously know what my Mother's Maiden Name is, and I've tried it with a capital letter, without capitals, and even tried misspelling it in case the guy at the store set it up wrong (he didn't bother to actually check the spelling of anything with me when setting up the contract). Every time it just gives me the "Don't know your security answer?" message and after two tries it doesn't even show the question, just a blank space.
I've tried phoning the support number given to try and get some help, 789, but I just get a message saying they can't help between 10pm and 8am and I'll have to call back later (I called at 8:45pm, so something's clearly broken there too).
I can't believe how difficult this is, especially considering that to sign in to the App you just need to connect to 3G/4G. Even just being able to view the bills on the App would be fine, but that's not an option, so I have to go through this asinine system of endless account security nonsense.
