on 29-11-2021 05:18
Hello,
on 29-11-2021 08:13
Good morning @debrahogan.
Welcome to he forums and thank you for taking the time to post.
I am sorry to hear that you have had some issue with your bills. Have you discussed this with our customer care team? If so what have they advised?
Kind regards,
Zak_M
on 29-11-2021 12:28
How am I meant to do that? I cannot call as I am not in the UK. I need to discuss via here or email.
on 29-11-2021 13:20
Thank you for coming back to me.
Normally, we aren't able to discus packages via the forums. however due to your circumstances I will take a look into this.
I will pop you over a PM so I can get some account information.
Kind regards,
Zak_M
on 03-12-2021 14:25
Hello,
Could someone kindly take ownership of this please? I have not heard from Zak since Wednesday after I provided my verification details. I am becoming quite stressed about this and want a resolution.
Thanks
on 03-12-2021 16:15
Hi @debrahogan
I mcan understand your concern, however unfortunately @Zak_M hasn't been online since Wednesday.
It's probably due to days off and he should be back in touch with you next time he's online.
The Forums aren't ideal means of communicating with VM as it isn't an instant messaging service.
Do you happen to have whatsapp? If so you could use that to contact VM 0345 454 1111.
on 03-12-2021 19:45
Hello debrahogan
If Zak has been off the last 2 days but will be back in tomorrow to get this resolved
Gareth_L