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Sadie81
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Help I can’t use my phone abroad!!!!

Myself, husband and sons phones are not working we are in France and have done all the necessary changes to the phone that you have advised - but nothing! Stressed is an understatement. On free WiFi at a service station need help ASAP

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tadejus90
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Re: Help I can’t use my phone abroad!!!!

I guess you tried to change settings under your Virgin Mobile account (Plan and device-Manage your services-Going Abroad should be on). Maybe phone on/off? 

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Forum Team (Retired) Terri_P
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Re: Help I can’t use my phone abroad!!!!

Hi Sadie81,

I have responded to your original post here: Roaming - network connect problem


Running out of data? Check out our top Mobile data tips


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Sadie81
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Re: Help I can’t use my phone abroad!!!!

Yes we did all this - Teri is helping at the moment I have sent all the information 

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Sadie81
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Re: Help I can’t use my phone abroad!!!!

Hi Teri I have sent all the relevant information you required - please let me know if this is all ok

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