Getting billing records older than 12months

[Cerisemd]

Hi,

I'd like to obtain the first page of my billing mobile phone records from Virgin (i.e. older than the 12 months made available online, from when I opened my account in December 2019 till May 2021).

I DO NOT need them for VAT purposes, I need my older statements (where my name and address are stated) to submit them for my next upcoming visa (which is due soon). How do I do this and could someone help me to get a copy of my older statements, please? Thank you.

[Steven_L]

Hey @Cerisemd,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I would be happy to take a further look into this for you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L

[Cerisemd]

Thank you so much! I have replied over PM 🙂

[Steven_L]

Thanks for that @Cerisemd, I will get this looked into right now and respond via the private message with any updates. 

Regards,

Steven_L