Frustrating, can't seem to leave Virgin Mobile!

[Gentleroar69]

Hi, I'm trying to leave Virgin mobile. When I follow the online instructions to select 'Switching' from the options, it takes me to a page which states 'Oops we can't find the page you're looking for', call me cynical but it's almost as if you want to make it hard for people to leave.

How do I go about leaving then if your website doesn't work?, having had a recent throat operation I cannpt talk on the phone at the moment so would like to do this online.

Thanks

[Gentleroar69]

Hi, I actually don't want to port the number, I just want to cancel my Virgin account, I'm on a Sim only contract- is this still the best way to proceed?

[Natalie_L]

Thanks for confirming Gentleroar69. 

I would be happy to check this from our side but I will just need to confirm a few details via private message. 

I will drop this in to the purple envelope on the top right of the page now and we can go from there. 

Speak soon, 

[Natalie_L · Accepted solution]

Thank you for your time on PM Gentleroar69.

I am very happy we have been able to get this sorted for you. If you have any questions or concerns in the future, please do not hesitate to get in touch.

Thanks