Free sim not delivered

[nicolabirch20]

A new sim was sent out to replace an old sim, not at my request. It hasn't arrived and now if I order a new one I will be charged . need a contact so a new one can be sent out 

[Gareth_L]

Hello nicolabirch20

Thanks for your post 
Sorry to hear about the issue with your missing Sim
I can look into this for you and get a replacement issued with no cost 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L