Fraud flag?!!! New account?!

[Princessx1993]

took a new contract out on Tuesday, got notification it would be delivered today (Thursday) it’s been returned to sender, different answers from different people at virgin, but it’s now clear I have a fraud flag and can’t reprocess the order until it’s removed?!!!

nobody can seem to give me any answers!

[Christy_D]

Hi there,

I may not be able to resolve this, but i'll certainly look into it for you.

I'll send over a private message to take some details

Thanks,

Christy

[Princessx1993]

I just want to know what is happening. I’m getting different answers from each advisor.

[Molly_T]

Hi @Princessx1993, apologies for this experience!

Hopefully @Christy_D is able to get this resolved for you. 

Please do return to the thread if we can provide further support. 

All the best. 

[Loumetz87]

Did you get any help in the end? I had same issue, been over a week with no response despite 3 phone calls to customer services. Can’t log into my account and direct debit due on Monday for order which I didn’t receive. It’s absolutely shocking the communication 

[Ryan_N]

I have responded to your original post 🙂 

Cheers, 

Ryan.