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Krichmond
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Excessive bill increase

Had virgin mobile as a provider for twelve months for internet only, no phone line, no television costing £19 per month. Just had a bill increase to £34 a month? This is which I can get from other providers which includes a phone and and television for the same or cheaper. This cannot be justified as an approximate increase of over 40% is ridiculous


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Mirel
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Re: Excessive bill increase

Hi, same happened to me, no one announced me or something they just increased my bill from 35£ to 80£.
Calling tomorrow to change my bundle.
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Northdowns
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Re: Excessive bill increase

Limited time discount coming to an end maybe...?   Half price for 12 months etc...?

*** Just a service user, just like you ***
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Tudor
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Re: Excessive bill increase

All ISPs do this, once the honeymoon period is over your bill can double. 


There are 10 types of people: those who understand binary and those who don't
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Forum Team
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Re: Excessive bill increase

Hi both, 

 

Apologies to hear you've seen an increase in your bills lately. 

 

When there is an increase of this much it certainly sounds as though a promotional discount has ended in which case we wouldn't notify you of any increase as this will already be notified in the original sign up confirmation or contract. 

 

The good thing is we can take a look at your account to see if we are giving you the best price possible Smiley Happy

 

Give the teams a call on 150 / 0345 454 1111 and let us know how the call goes. 

 

Thanks,

Kath_F
Forum Team

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