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horses72
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Message 1 of 21
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Ending

I shall properly be ending my contract with virgin mobile then maybe same with virgin media that I have, when times up
They are big time cons
I read the same problem as me. overcharging for data when turned off and when using home wifi
Virgin arent interested
Just con pensioners and others out if money they should be ashamed

They never take the blame
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Message 2 of 21
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Re: Ending

Hi Horses72.

 

Sorry to hear that. If the data is switched off on your handset then there is no way we could charge you for this, the billing information we receive is correct and comes direct from the network. If you feel this could be caused by an issue with the handset then you can go through our phone fix tool here and book your phone in for repair if needed. 

If you need further assistance please let us know.

Thanks. 

Emma_C - Forum Team
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horses72
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Message 3 of 21
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Re: Ending

If it was my handset it would still be doing the same now and it isnt
Just another con as far as im concerned
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Message 4 of 21
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Re: Ending

Was it daily you were being charged or a one off? We did have an issue in November where customers were charged an extra £3 for data, but this was a one off - could it be that? 

Emma_C - Forum Team
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horses72
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Message 5 of 21
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Re: Ending

I turned of my data Dec 30 th as nearly ran out But it still kept charging me until I got my new lot if data minutes etc
I was home using my wifi from 30 th dec untill I paud my bill when got my new data etc
I wasnt over my data on 30th Dec
But kept charging me
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Message 6 of 21
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Re: Ending

What did the team advise when you called us on 789 to raise your concerns? 

Emma_C - Forum Team
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horses72
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Message 7 of 21
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Re: Ending

My son rang them because my phone is on his account they said what you said it's my handset
but they would look into it and would ring him back but they never did
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Message 8 of 21
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Re: Ending

Ah, I see. It is something we could look into but due to data protection we would need to speak to the account holder. Would he be able to pop a post on our forums himself, or maybe send us a tweet? 

Emma_C - Forum Team
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horses72
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Message 9 of 21
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Re: Ending

Yes he can but not till thurs night
I will ask him if he can do earlier
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Message 10 of 21
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Re: Ending

No worries, it's certainly something we can check out once your son gets in touch. Thanks. 

Emma_C - Forum Team
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