Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Direct Debit

AlanR59
Joining in

on ‎09-11-2021 14:05

The Overview tab on my account shows my monthly payment is overdue yet I have a direct debit in place. I have changed the bank that the DD is taken from recently, could that be an issue?

0 Kudos
1 REPLY 1

Beth_G
Forum Team
Forum Team

on ‎09-11-2021 15:51

Hi AlanR59,

 

Thank you for your post. I'm sorry to hear there seems to be an issue with your billing when looking at your My Virgin Media account. I'd like to help look into this with you to ensure everything is all OK on our end.

 

I've popped you over a PM so I can help you further from there.

 

Kind regards

 

Beth

Beth
0 Kudos
Top