Didn't receive activation email

[Orla27]

Hello, I am trying to register my Virgin Mobile account. I got a sim today in Harvey Normans when I bought my new phone. When I enter the email address to register I don't get any activation email. I have tried numerous times. What should I do??

[enlli]

Harvey Normans. Was that in Belfast NI or the Republic?

[Akua_A]

Hi @Orla27,

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your activation issue. Are you able to answer the question posed by @enlli so we can understand how best to help?

Thanks,

[Orla27]

The Republic 

[enlli]

Then wrong form I'm afraid. This is Virgin UK and is a separate entity to Virgin in the Republic

[Akua_A]

Thank you for letting us know @Orla27.

In this case, as mentioned by @enlli, you would have to get in contact with Virgin Media Ireland who can better help. You can find all their details here https://www.virginmedia.ie/contact/.

Thanks,

[Orla27]

Sorry 🙈

[Akua_A]

No problem at all @Orla27 🙂