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Dpalmer1992
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Data roaming not working

Hi, I'm in Santorini Greece at the moment and cant get data roamimg working. Texts and calls are fine just not data. I've tried everything I've seen on the forums and I'm pretty sure my settings on my handset and account are correct. I had the same problem in Tenerife last year and was never able to resolve it. Could you help me get this sorted please?

Thanks 

Dan

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Forum Team (Retired) Louise_F
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Message 2 of 6
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Re: Data roaming not working

Hi Dan,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your roaming service. Did you verify that roaming was active before your trip (you can check this via your online account under Plan and Device > Manage My Services)? Also please make sure that International call barring is OFF.
Also, please try manually selecting the networks available to see if you can get a full working connection.
If your roaming hasn't been activated before leaving for your trip, we can try resetting this on the network, but please be aware that our reset may not work, as this depends on the local host network picking up the correct details from the UK.
If you are still having an issue with your roaming service and would like for me to check this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kind Regards,
Louise

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Forum Team (Retired) Louise_F
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Re: Data roaming not working

Hi Dpalmer1992,

Thank you for getting back to me with the requested information and for clearing security.

I have reset roaming on your number for you and it may take up to 24 hours to go through.
Please turn off the handset and turn it back on again and you may need to manually search for the network.
If you have any further issues just pop back here in the Community and let us know so we can look into this for you.
Take care,
Louise


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Dpalmer1992
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Re: Data roaming not working

Still no signs of life I'm afraid. What else can we try?

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Forum Team (Retired) Louise_F
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Message 5 of 6
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Re: Data roaming not working

Hi Dpalmer1992,

Thank you for getting back to me about this. I'm really sorry this hadn't worked for you :-(

I have double check the network and it's showing this was stuck on part of the network and this may be the reason it didn't work for you. I have now reset roaming on your number again and checked both sides of the network and this is now showing it's all cleared, this may take up to 24 hours to go through.
Please turn off the handset and turn it back on again and you may need to manually search for the network.
Please let me know how you get on with this. If you have any further issues just pop back here in the Community and let us know so we can look into this for you.
Take care,
Louise


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Dpalmer1992
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Re: Data roaming not working

This has worked! Thank you very much for your help.

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