on 13-04-2022 10:07
So this number was a business number and is on my vehicles and business pages. I decided to move my mobile to a different provider and was advised to text PAC to the relevant number with my DOB. I would of cause have done this if I was allowed but it looks like I have already been disconnected. 🤣 please advise.
on 13-04-2022 10:22
Hi Huddies999,
Thanks for posting and welcome to the community!
Sorry for any issues faced regarding this, just for clarification has this number been linked to a recently deactivated Media account?
Also when was the PAC code generated?
Let us know,
on 13-04-2022 10:25
Hi I spoke to the adviser last Thursday and she said it would be disconnected in 7 days. So I requested the pac today.? Is it too late?
on 13-04-2022 10:26
We kept the broadband and normal phone but just stopped the mobile
on 13-04-2022 12:30
Thanks for the response,
To clear confusion I've dropped you a PM to discuss further.
The number would still need to be active for a transfer to take place.
Keep any eye out within the purple envelope for the PM.
Thanks,
on 13-04-2022 13:28
Thanks for your cooperation over PM Huddies999,
I'm glad we got that sorted for you!
If you do face any further issues then pop back up to us and we'll advise further.
All the best with your new provider and take care,