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Credit file dispute

SarahLou198
Joining in

I had an account with Virgin Mobile in 2013, when it ran out (2016) Iconfirmed I was not renewing by telephone call and cancelled my DD.

 

Scroll forward to Sept 2016 and I received an unpaid bill notification. 

 

The advisor had never noted my call and so I began a dispute by telephone and in writing.

 The account is showing on my credit file as in default (from 2017) yet after many months of trying to resolve I am still awaiting an update to get this removed as is affecting my application for a mortgage. 

1 REPLY 1

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi SarahLou198,

Thanks for posting and welcome to the community.

Sorry for the troubles caused regarding this, may I ask when was the account confirmed to be cancelled in 2016?

Also when it was disputed what was advised?

Thanks,

Kain