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VasileIliuc
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Credit file amendments

Hi dear Virgin community. I chose virgin mobile in March 2018, and been ordered SIM card to my home. By mistake i got two SIM cards. One number I am using for last 3 years. Another SIM card I never used. My credit score are poor because of virgin mobile. I paid all bills, you can check, I paid that. Now my credit score less. I can show the picture from my credit score. Please virgin media remove urgently this from my credit score. I can’t get the mortgage. All this happened by mistake. 
Kind regards 

Vasile Iliuc

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DJ_Shadow1966
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Re: Credit file amendments

Hello

Thanks for your post. You'd need to speak to the Credit Amendments Team. Pop them a letter or email with the following information:

Name
Account Holders Name
Full Address where you had the services
A photo or screenshot showing the Virgin error on your credit file
Contact details for yourself

They will investigate this and come back to you within 28 days.

The contact options are:

By post at: Consumer Underwriting, Virgin Media, Eagle Court 3, Coventry Road, Sheldon, Birmingham, B26 3RZ
Or via Email: creditfileamendments@virginmedia.co.uk

Regards Mike

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