Virgin Media Community

[Chop1]

I’ve applied for an iphone13 pro max contract, I’m also already a VM customer. I had an email saying they’re just checking a few more things and I’ll be contacted in 48 hours to see if it went through 

it’s been longer than 48 hours and still nothing

[Serena_C]

Hi @Chop1

Welcome to our Community Help Forums 🙂

Thank you for aking this post regarding the credit check on your new iPhone order, I'm sorry to hear you have not heard back regarding the matter yet. I can chase this up for you, I will send you a private message now to obtain the details required. Please look out for the purple envelope in the top right corner and get back to me when you can!

Best wishes,

Serena