Credit agreement letter fraud

[PhilMoroz]

Hello,

I keep receiving credit agreement debt letters. 

I've never had a Virgin account in my life and would like this resolved ASAP.

Regards,

PM

[japitts]

Could you explain a little more about these letters?

There's really not enough information in your post for a) other community users to advise, or b) The staff team to add much more.

[PhilMoroz]

It's a letter from Virgin Media, stating that I have failed to make two repayments under my Credit Agreement.

I never opened an account with Virgin.

I don't know what else is there to explain. 

[japitts]

I'd like to think there's some contact details on the letter, that would be my first instinct to use.

Could you post up a photo of this letter, blanking out any personal and/or identifiable info?

[PhilMoroz]

There is and I called it. After being on hold for an hour and speaking to the 3 different team members, I got forwarded to O2 (lol what?) who then forwarded to Virgin again who then hung up.

Please find image attached.

 

[Paul_DN]

Hi PhilMoroz,

Thank you for reaching out to us in our community and welcome, sorry to see you are receiving failed credit agreement letters for a phone you have never personally took out, I will be more than happy to help further, I will invite you into a private chat, so I can get some further information, I will send an invitee shortly, please click on the purple envelope to accept?

Regards

Paul.