Credit agreement and sercurity number

[Andrewjordan20]

Hi I can't find my set up email for my virgin media when I changed my provider last year , I need to view my device bill plan but its asking for a security code and credit agreement number which I don't have . Could anyone help me ? 

Thanks 

[Steven_L]

Hey Andrewjordan20,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to access your device plan, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L