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Cooling within cooling off period

I have contacted Cancellations twice now in the first 5 days since taking out the sim only contract. I havent even activated the SIM.  

22/11/18: took out a new 12 month contract,

24/11/18: called to cancel. was told a confirmation email would be received within 24 hours

26/11/18: called again to confirm cancellation, was told an email to confirm would be sent within 25 minutes, instead I received a PAC code which stated i could change my mind by just not using the PAC code.  

I am yet to receive any confirmation that this cancellation has been processed and actioned.  

Is it really that hard to cancel a contract for something you havent used, within the 14 day cooling off period?


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Re: Cooling within cooling off period

Hi NileshL, 

Thanks for your post and welcome to our community. 

I'm really sorry to hear that you've had some issues cancelling within your cooling off period and getting the cancellation confirmed. 

I can assure you this ins't the level of service we aim to provide and it's disappointing to learn of instances like this. 

Have you been able to get this resolved since your post?

If not then please pop me a personal message so I can assist you further. 

Thanks Smiley Happy 


Emma_C - Forum Team
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