on 20-12-2021 12:03
My contract with virgin was 24 months.
I was due to stop paying in April this year. However have still been getting charged. I cancelled the direct debit on my online banking now I’m being asked to the bill. I’ve called about 4 times and the moment I mention ending my agreement they hang up.
I wasn’t this resolved ASAP please. I’ve called twice today and been hung up on both times.
please help.
on 20-12-2021 12:05
Was this for the handset or SIM.
In the case of the SIM the contract will move to 30 day rolling until you cancel. It does not terminate automatically
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on 20-12-2021 12:10
It was the mobile finance agreement it was a 24 month contract that ended in April.
on 20-12-2021 12:16
Hi MatthewBull
You have 3 options to close an account. 1/ call us on 0345 6000 789 ( 2/ text us on 07533 016422 or 3/Write to us at the address in our T&C - https://virg.in/legals
Sadly we are unable to close accounts on the Forums
Gareth_L
on 20-12-2021 12:19
I’ll try texting as I’ve waited for over an hour to talk to someone today finally got through mentioned I wanted to cancel and they put the phone down…
on 20-12-2021 14:33
Please let us know how you get on with texting
Gareth_L