on 15-12-2021 14:14
no idea what virgin are on about. needless to say the survey got all negative replies. i didn't contact vm to change anything
We understand you recently changed your Virgin Media tariff or handset. At Virgin Media, we want to give you great customer service, so we'd really like to find out how things went for you when we dealt with this recent change so we can make improvements wherever we can.
[MOD EDIT: Subject title changed for clarity]
on 15-12-2021 14:21
Hi @outlaw2000
Sounds a little suspect.
Hopefully one of our Forum Team will be able to help you sort this issue out.
🤞
on 15-12-2021 17:47
Hi outlaw2000, thanks for getting in touch.
Sorry to hear you've received unexpected messages about a change of tariff/handset - please get back to me via PM (the purple envelope) so we can take a closer look into it for you.
Tom
on 23-12-2021 11:47
yep sorted steve. seems it was a change they brought in with the mobile service to 4g or summat like that.
on 23-12-2021 13:53
Thank you for the update @outlaw2000.
We are glad to see Tom was able to best help regarding this. Please do not hesitate to contact us if you need any further help.
Thanks,