Contacted about change on account. No change made.

[outlaw2000]

no idea what virgin are on about. needless to say the survey got all negative replies. i didn't contact vm to change anything

We understand you recently changed your Virgin Media tariff or handset. At Virgin Media, we want to give you great customer service, so we'd really like to find out how things went for you when we dealt with this recent change so we can make improvements wherever we can.

[MOD EDIT: Subject title changed for clarity]

[Steve1701]

Hi @outlaw2000 

Sounds a little suspect.

Hopefully one of our Forum Team will be able to help you sort this issue out.

🤞

[Tom_F]

Hi outlaw2000, thanks for getting in touch.

Sorry to hear you've received unexpected messages about a change of tariff/handset - please get back to me via PM (the purple envelope) so we can take a closer look into it for you. 

Tom 

[outlaw2000]

yep sorted steve. seems it was a change they brought in with the mobile service to 4g or summat like that.

[Akua_A]

Thank you for the update @outlaw2000.

We are glad to see Tom was able to best help regarding this. Please do not hesitate to contact us if you need any further help.

Thanks,