Complaint

[laney1111]

I put in a complaint on 5/3/23 I have a confirmation replay on the 6/3/23. I haven’t heard anything else since. That is extremely bad customer service. Please can you tell me when I will have a reply?

[Daniel_Et]

Hi @laney1111 👋 Thank you for your query. We're really sorry you haven't heard anything regarding your complaint raised on 5th March 😔

Can you please advise what the complaint is about and how it was raised? Was it over the telephone or online?

Regards,

Daniel

[laney1111]

I can give you the complaints number

[Kain_W]

Thanks for getting back to us,

Just from checking our forums I can see that you had a thread raised with our team, is this regarding the same matter?

Regards,

[laney1111]

No it’s not

[Sabrina_B]

Hi @laney1111 👋.

In order to resolve this we would invite you into a private message to look further into this. We can send you a message, look out for the purple envelope (top right) and we will ask you a few details to confirm Data Protection, and go from there.

Keep us updated.

Sabrina

[laney1111]

Yes ok