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Kw7107
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Charged for mobile data but using home wifi

Hi, every month I get extra data charges. I've looked at my bill and realise I am being charged for Internet access, even though using my wifi at home. This has been happening for months  and can't help but feel I am being conned here.

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Superuser
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Message 2 of 11
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Helpful Answer

Re: Charged for mobile data but using home wifi

If your data connection is on, if your phone loses the WiFi signal it will revert to using mobile data.

Turn the data connection OFF

 


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AndyCoffin
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Message 3 of 11
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Re: Charged for mobile data but using home wifi

some mobiles have a setting like "smart network switch" where the phone drops back to mobile when the wifi signal is unstable. is it possible your phone is doing that? only other thing i can think of is that i don't believe that MMS go's thro wifi if you are sending lots of them, all i can say is mine never has.
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When I was a child, my speech, feelings, and thinking were all those of a child. Now that I am a man, I have no more use for childish ways.

The Puppet Master .
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Kw7107
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Re: Charged for mobile data but using home wifi

Thanks. I take it that is somewhere in settings, like the data roaming in mobile network settings?

Phone is a Sony .

apologies for my obtuseness!

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AndyCoffin
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Re: Charged for mobile data but using home wifi

android 6 has it in setting/wifi then press more (top right) and its in that menu

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When I was a child, my speech, feelings, and thinking were all those of a child. Now that I am a man, I have no more use for childish ways.

The Puppet Master .
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Kw7107
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Message 6 of 11
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Re: Charged for mobile data but using home wifi

Running android 5.1

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AndyCoffin
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Re: Charged for mobile data but using home wifi

i think its the same but with 3 dots in the top right instead of "more".

 

UPDATE: some of the google pics ive found has it in the "more settings" at the bottom of the wifi ssid list and some in the "manage networks" item on the menu.

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When I was a child, my speech, feelings, and thinking were all those of a child. Now that I am a man, I have no more use for childish ways.

The Puppet Master .
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Kw7107
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Re: Charged for mobile data but using home wifi

Thanks Andy, very much appreciate your time and help. Top man!

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Rmow
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Message 9 of 11
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Re: Charged for mobile data but using home wifi

Why has my daughter been charged for mobile data usage when her phone is set to use home WiFi? She does not have WiFi assist turned on.

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RebeccaLyne
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Message 10 of 11
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Re: Charged for mobile data but using home wifi

What about Android lollipop 5.1.1?
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