Change overto pay monthly

[Irishsetter15]

Hi,

My PAYG account was down to 60p, so I ordered a new Pay monthly sim, on 11th November,  I requested to keep my number and included a PAC code in my order.

My account has been set up, and I have received conformation of this, and can see my allowances, however I have yet to recieve a new sim card, or any notice that one has been sent.

My Payg sim will still receive calls, but my account page says that it has been barred.

Can you look into this please,

W

[Martin_N]

Hi Irishsetter15,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you've haven't received your SIM card yet.

I have been able to locate your account and would like to look into this. 

I will private message you to confirm some details. 

^Martin

[Martin_N]

Thank you for chatting with me over Private Message. 

I'm glad we have been able to get this resolved for you.

^Martin