Change email address to activate e billing

[Matthewcooper12]

Hi I’ve recently got virgin internet and I’ve entered my email address in incorrectly how do I go back and change it I’ve entered the same letter in one to many times now I keep getting the same message saying an account already is open but it’s not as I can’t access the email to be able to verify my account to activate e billing ? 

[Ashleigh_C]

Hi there @Matthewcooper12

Thank you so much for your post and welcome to our community forums! It's great to have you here!

I'm so sorry to hear this has happened though its easily done! 

I will send you a PM now so we can get this corrected, please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. 

Thank you.