I cant login in to my virgin mobile account despite using the correct email and password. If I try to reset the password I get a warning box saying either my email or phone number is not recognised, same if I try to reset both the email and password (similar although it may be because I'm using the wrong post code).
The number is my virgin mobile number (which was previously a number from EE which I kept). The email address is the one I receive bills on.
I'm currently in Canada so I'm unable to call without incurring large costs.
I'm pretty sure I've logged in before, although a long time ago.
If I try and register my number it prompts me for my mothers maiden name. Which when I give it doesnt recognise.
All of this is kind of a means to an end. I want to cancel my virgin mobile contract, but I'm in Canada and I dont want to incur charges by calling from abroad. I was hoping I would be able to do it by signing in.
If there is another way to cancel my contract, other than through calling, I would gladly try it.
I have the same problem as Howard4. My email address and password are correct but I can't sign in to m account. I
1. My account was initially a Pay As you Go; then I changed my plan to a SIM only monthly contract for 12 months; I requested that my existing phone number be kept the same under the new plan;they told me a new SIM card was mailed to me but I could call 789 to keep my phone number. At the end I had the two numbers in my account! but I could log in without problem to my account.
My credit card details were removed and replaced by Direct Debit from my bank account
2. I cancelled the plan and asked to be returned to Pay As You Go (I respected the 15 days cool off period).
3. I am unable to log in completely to my account now; I can get only one page: the Profile one with all my details. M account must be £ empty and m phone is useless without credit.
4. I am abroad now and don't want to spend 4.8 £/minute phone calls and ask to reinstate my account as Pay As You Go.
I need to register my credit card and to top off £10