on 21-07-2021 13:33
Hi,
I cannot and never have been able to login to my Virgin Mobile account to look at my daughters bills, All I ever get is
Oops, something's gone wrong!
Please try again in a few moments.
I was on hold for 45 minutes earlier and then the person just hung up as soon as I connected
Really not impressed
on 23-07-2021 10:13
Can anybody from Virgin please reply? Yet again been on hold to your support team for over 30 mins and still cannot get through to somebody who can answer why I cannot see my bills?
on 23-07-2021 10:16
Hello ennismp
Would you be happy for me to see what is causing this issue
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 23-07-2021 10:18
Yes please that would help
on 23-07-2021 10:22
Thanks ennismp
I have just sent you a private message to get the necessary details
Gareth_L
on 23-07-2021 10:26
Thanks, I have replied with all the details