Cannot find Virgin Mobile credit agreement Security Key

[TomJur]

Tried to log in to my Virgin Mobile credit agreement to get confirmation the device has been fully paid off, searched my inbox in its entirety and cannot find the Security Key anywhere, I assume the original agreement was sent to me by post and as such I have lost the document.

Is there a way I could have my Security key re-sent to me via e-mail? I have the Credit Agreement number. Please advise.

[Adri_G]

Hey TomJur, a warm welcome to our community and thank you for reaching out on our help forum.

Sorry to hear you've lost your credit agreement copy and cannot find your security key to access this info.
We'd love to help, in order to enable us to do this I will message you privately here soon.

Please, check the top right-hand side of this page and you'll see a purple envelope. Click on this and you'll see my message.