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Cancelling my account

Jhinpa
Joining in

on ‎22-09-2021 16:48

How do I cancel my Virgin Mobile account without transfering to another network?

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3 REPLIES 3

Robert_P
Forum Team
Forum Team

on ‎22-09-2021 19:05

Hello jhinpa

 

Sorry to hear you're thinking of leaving us, we appreciate you raising your query via the forums and welcome to the community.

 

Are you looking to just cancel the account and lose the number or are you looking to move the number to another network? Is this a contract including a handset or is it a rolling 30 day SIM Only deal?

 

Rob

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Jhinpa
Joining in
In response to Robert_P

on ‎23-09-2021 08:52

Hi Rob

I don't want to keep my old number and I don't want to move to another network.  I just want to cancel my contract.  I already have a STAC number but it seems that I can't use it unless I'm opening an account with another provider.

Best wishes

Jhinpa

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Martin_N
Forum Team
Forum Team
In response to Jhinpa

on ‎23-09-2021 11:09

Thank you for that Jhinpa.

 

If you just wish to cancel you would need to speak with our Retention's team via 789/0345 600 0789 so they can process your 30 days notice. 

 

^Martin

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