on 06-05-2021 12:51
I renewed my Internet package this year after taking out the mobile contract the previous. I asked the guy to cancel down the mobile as it hasn't been used, however, I am still receiving bills for it.
Although there isn't a cost involved, I have no use for it.
Is there no longer a live chat option, I have tried to find a link for it on the main site and no results come up?
06-05-2021 13:04 - edited 06-05-2021 13:16
If you are on an Oomph package were the SIM is free then if that sim is cancelled you come off Oomph and any benefits.
Equivalent package may end up costing you more.
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on 07-05-2021 12:59
I would advise that the advice given by @enlli is correct
It may also be worth keeping the SIM card active and using this as a backup during any faults you may experience with your broadband services.
It may be handy to utilise as a mobile hot spot if you're in dire need of access to online services during an outage for example
Kindest regards,
David_Bn
on 14-05-2021 07:34
No, I am not on an Oomph package, I just pay for the landline (unused in 7 years) and the Internet. Last years renewal offered a free SIM as part of the deal. When I renewed I asked about removing it as it was unused. The call handler confirmed it would be closed and removed and was not advised it would affect any pricing.
on 14-05-2021 08:09
If they put you on a Breadband deal that included a free SIM then if is an Oomph package.
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on 16-05-2021 07:42
on 16-05-2021 07:43
on 16-05-2021 12:57
Thanks for keeping us posted 2badmice. I can only assume that you were on a separate offer with SIM included that's no longer available - hence the email notifying you of the changes.
I wouldn't expect there to be any changes to your package cost due to this - however it will do no harm to check and make sure for you, I'll get in touch via PM so we can discuss your account details.
Tom
on 13-10-2021 18:59
So just to let you know since this query took place, I am still getting regular bills, nothing has changed and today to prompt me to contact, I have an email saying my SIM card is on the way?
What SIM card, I have not ordered one?
I've tried to navigate the main site and support is nigh on impossible to obtain, and I was under the impression there was live chat. Not existant.
I have also tweeted and heard nothing back,
on 13-10-2021 19:08
Hi 2badmice,
Thank you for getting back in touch.
I am sorry to hear you are still experiencing issues with this.
I'll pop you over a private message to grab a few details and we can go from there.
Speak soon,