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HeatherM1
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Cancelled Contract During Cool Off Period but got Charged

I took out a rolling monthly sim contract and cancelled two days later, under the 14 day cooling off period. The sim is unused and still in it's packaging. I have already phoned and been told that everything would be fine and yet this morning a DD was taken from my bank account. I refuse to phone again and be charged for a phone call. Please help!

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Re: Cancelled Contract During Cool Off Period but got Charged

Hi HeatherM1,

 

Thank you for your post. I'm sorry to hear about what has happened. 

 

Have you had any further update concerning this since your post?

 

^Martin

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HeatherM1
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Re: Cancelled Contract During Cool Off Period but got Charged

I'm afraid that I have had no further communication from virgin. Appalling customer service! I was promised the payment that was taken by dd would be refunded. Unfortunately not. I have now cancelled the dd because I did not wish to be out of pocket again. I would appreciate a refund. I do not have a Virgin mobile so cannot phone /text to be charged again! 

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Re: Cancelled Contract During Cool Off Period but got Charged

Thanks HeatherM1, 

Really sorry you have had no reply and I can appreciate you're keen to get the money back. 

I'm going to pop you a personal message so we can discuss this further. 

I look forward to hearing back from you soon. 

Smiley Happy 

Emma_C - Forum Team
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