So, my broadband is down due to service fault. This happens a lot and I'm tired of it. Most times it's fixed within few hours, but this time estimate is 8 pm. This is unacceptable as I work from home and this just cost me whole day of overtime pay and a lot of inconvenience to my customer.
I then try to call to cancel my contract, as I'm sick of having to deal with this nonsense.
Rather rudely I'm told that systems are down and that I should call back in few hours.
I mean, what kind of operation is this. There is also no email address over which I can cancel and no online option .
Why should I waste my time on phone again just to be told that something else is not working in this excuse for a company.
Then I tried to call to file a complaint . This is apparently not one of the options, and I just could not get a real person on phone again.
Are there any means of cancelling or making an official complaint that isn't phone? Cause that's not working.
you can write to the swansea address - as to phoning
dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 8am -10pm 7 days a week and the plus is its a UK call centre
with regards to working from home and service - you are paying for a domestic service - repairs are as and when there is no SLA - if you need better repair times then you need to think about a business deal than has SLA - or get a cheap backup isp for when there are problems