Can't register mobile account online - no security question

[thecassells]

Hi, I'm also having the same issue but just to complicate things further we've just realised that the email address linked to the phone number is my husbands not mine, which wouldn't matter so much but he is already a registered as a virgin mobile user with that email address, please help!

[MOD EDIT: post split from old larger thread]

[Laurie_C]

Hi thecassells,

Thanks for getting in touch. I'd be more than happy to look into this for you. I'll just need to send you a Private Message to confirm some details, please look out for a purple envelope in the top right corner of your screen.

Kind regards,

Laurie