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Can't login to credit agreement

Jackcase123
Joining in

on ‎21-09-2022 15:04

Hi,

 

I'm trying to log in to see my device plan. I have the credit agreement number and what I thought was the security key but when I enter these it says they are wrong. Is it possible to get new ones sent out? 

 

Thanks 

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3 REPLIES 3

Paul_DN
Forum Team
Forum Team

on ‎21-09-2022 16:00

Hi Jackcase123,

Thank you for reaching out to us in our community and welcome, sorry to hear you have been unable to log into your Device plan due to it saying the log in details are incorrect, you would have received 3 Emails, if you cannot see them please check your spam folder.

Regards

Paul.

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Jackcase123
Joining in
In response to Paul_DN

on ‎22-09-2022 14:27

Thanks Paul.

Turns out another one had been sent and I didn't see the email upon first look. I've managed to access it now.

Jack

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Paul_DN
Forum Team
Forum Team
In response to Jackcase123

on ‎22-09-2022 14:38

Hi Jack,

Thank you for reaching back out, glad to hear you have been sent your credit agreement information and have now been able to get the information you needed, if you do need any further support, please do not hesitate to reach back out.

Regards

Paul.

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