Can’t log into my mobile account

[Calv1976]

I am unable to log into my mobile account I can log into my media account but it’s not recognising my email password. I need to change my number over to virgin mobile but need to log into my account first. 
many help? 

[Corey_C]

Thanks for your post an welcome to the Community Forums, Calv1976,

Sorry to hear that you have not been able to log into your online account for mobile. Have you tried a passwrd reset https://mobile.virginmedia.com/ecare/forgetPassword

Cheers,

Corey C

[Calv1976]

Tried this but when I put my email address and number in it says oops that wasn’t quite right 

[Corey_C]

Thanks for your reply, Calv1976,

I've sent you a private message to confirm your account details.

Cheers,

Corey C