Can't find my account as it says my mobile number is not valid
I have a PAYG virgin mobile but after looking at the my account app it says my balance is -20.41...how can I owe anything on a payg mobile? But when I try to find my account it keeps saying my mobile number is not valid? Can someone help me please...I'm going round in circles 🙁
Re: Can't find my account as it says my mobile number is not valid
I hadn't thought to try ringing 789 but it says my balance is 9p? I signed up over the phone a while ago when I got my new number but I already had a virgin account as I also had a previous virgin mobile so there should be 2 separate accounts but can't get it to recognise either numbers or email addresses. So will it be ok to top-up do u think...I didn't want to try incase it took 20quid off me first. I've still got my allowance to use but need to top-up in order to get next months allowance.