Can't create mobile account (don't have password)

[winona702]

Signed up for virgin media account and got a sim card with it that I installed on my mobile.  Wanted to port my number, but am unable to do this without providing customer service rep with security info.

However, I can't pass the verbal security check because I never set up a password.  Came here to the website to create a password, but am unable to register because I don't have a password.

?!?!

[Beth_G]

Hi winona702, 

Welcome to the Community Forums, thank you for your post.

I'm sorry to hear you seem to have got in a loop with trying to pass security with us, I'd like to help with this.

I'll pop you over a PM now so I can take some details and look into your account.

Beth