on 06-02-2023 16:59
Hi, my phone is barred. I don't have access to another phone to call the number for unbarring
on 06-02-2023 17:06
Hello Rich14,
Sorry to hear of the service issues and your number being barred, we understand the confusion and appreciate you letting us know via the forums and welcome to the community.
Can you confirm if this is in relation to a Virgin mobile account or a Virgin Media landline? What happens when you try to use the service? We're happy to help look into this for you, please let us know.
Rob
on 07-02-2023 07:59
Hi. My phone is barred from all incoming and outgoing calls. I've no outstanding bills to be paid. Can my phone please be unbarred? I've no alternate route to contact your service.
on 07-02-2023 08:27
Hey Rich14,
I can see that my colleague has been helping you via another thread, if you could respond to my colleague, they will be able to carry on looking into this for you.
Kind Regards,
Steven_L
on 07-02-2023 08:45
Hi. My phone's been barred for several days in spite of paying my bills. I need help rectifying urgently
on 07-02-2023 11:12
Hey there @Rich14, thanks for reaching out to us and a warm welcome to the Virgin Media forums.
I'm sorry to hear about the issues with the landline 😞
May I ask if you have a traditional landline or have a landline which is connected to the Virgin Media router?
Are you able to take out all the cables and put them back in? Let us know.
Kind regards,
Ilyas.
on 07-02-2023 11:14
Can someone please please unbar my phone??
on 07-02-2023 11:15
No. This is Virgin Mobile...
on 07-02-2023 11:27
on 07-02-2023 12:23
Virgin mobile. Can I provide you with my account number or do I need to be on a different forum and if so, could you please provide a link to the correct one??