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Big oomph deal

Bigo1
Joining in

Recently taken virgin SIM card deal,if I take new big oomph deal can I cancel that sim and have free one in deal

1 ACCEPTED SOLUTION

Accepted Solutions

Ernie_C
Very Insightful Person
Very Insightful Person

I guess that depends on the terms of your current SIM deal.

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3 REPLIES 3

Ernie_C
Very Insightful Person
Very Insightful Person

I guess that depends on the terms of your current SIM deal.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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roy247
Community elder

You should be able to transfer your mobile number from one to the other.

 

Ashleigh_C
Forum Team
Forum Team

Hi there @Bigo1

 

Thank you so much for your first post to our Community Forums and welcome to the team! It's great to have you here! 

 

I'm so sorry for nay confusion this my have caused! To clarify:

 

If you are within your 14 day cooling off period then you can can cancel your current SIM and order the Oomph one.

 

You can also cancel the SIM you have now to use the Oomph one alone, but if you are in contract this may incur early disconnection fees. You will also need to call us on 0345 600 0789 or text us on 07533016422.

 

You can also read this forum post on how we could help should you not wish to cancel the current SIM you have, which you can view here.