Menu
Reply
  • 16
  • 0
  • 0
phrich
Tuning in
754 Views
Message 1 of 6
Flag for a moderator

Bereavement Team

Hi

Is it possible for the bereavement team to contact me direct?

All of the Virgin account (TV, broadband, phone + mobile) is in my name. The mobile phone was used by my wife who sadly passed away last month and I would like to cancel it. I have just been told that I need to pay the remainder of the contract. I'm wondering if someone in the bereavement team can contact me to discuss

Thanks

Phil

 

0 Kudos
Reply
  • 1.87K
  • 176
  • 342
J0hn
Super solver
1,390 Views
Message 2 of 6
Flag for a moderator
Helpful Answer

Re: Bereavement Team

Sadly you won't get a call back from a post here. You'd need to call 789 from you wife's phone and explain the circumstances, the agent should then escalate this to the management team for resolution.
It may take a few days to get resolved
  • 8.62K
  • 284
  • 592
Forum Team
Forum Team
329 Views
Message 3 of 6
Flag for a moderator

Re: Bereavement Team

Hi phrich,

I'm very sorry to hear of your wife's passing, please accept my condolences. I apologise for the delay in responding to your post. 

Were you able to get in touch direct with us as @J0hn suggested? Please let me know if there's anything further I can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


  • 16
  • 0
  • 0
phrich
Tuning in
326 Views
Message 4 of 6
Flag for a moderator

Re: Bereavement Team

Hello,

Thank you for the responses. I have managed to resolve this. The customer support folks who handled it did a great job

Phrich

0 Kudos
Reply
  • 8.62K
  • 284
  • 592
Forum Team
Forum Team
322 Views
Message 5 of 6
Flag for a moderator

Re: Bereavement Team

Hi Phrich,

Thank you for getting back to me. I'm so glad to hear that our Customer Support team were able to get this sorted out for you.

Please let us know if there's anything else we can help with.

 

Kind regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


0 Kudos
Reply
  • 5
  • 0
  • 1
black_bob
Tuning in
131 Views
Message 6 of 6
Flag for a moderator

Re: Bereavement Team

I'd like to thank the Bereavement Team as well. Whereas I didn't have a death to underpin my query, I have a relative who has been given a terminal diagnosis. The team couldn't have been more helpful. Well done.