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Unsa98
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Area reference number

Hi,

I downloaded the virgin mobile app on my phone and it asked for my login details (I forgot my password), so I clicked the link that you click when you forget your details, and it asked for my area reference number (I was told it was on my virgin mobile bill....it is not on there). Then I rang up to speak to someone on the virgin mobile team, and the person said, it is on my contract letter (which I binned ages ago) and wouldn't tell me when I asked if he could. 

 

Could someone please tell me the 2 digit area reference number for Batley, west Yorkshire?

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Forum Team
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Re: Area reference number

Hi Unsa98,

 

Welcome to our forums and thank you for your post. I'm sorry you've had trouble using our services.

 

If you are a mobile customer, you would not have an area reference. This is account information which our home media customers have.

 

It sounds like you're trying to login to the media app, rather than mobile. Please ensure you're accessing the correct mobile app and/or the mobile site. If you're wanting to use the Virgin Media Connect app to use hotspots whilst out and about, please ensure you follow the relevant instructions to sign in.

 

Thanks,

Rachael

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Unsa98
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Re: Area reference number

Thank you Rachel. 

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Re: Area reference number

You're more than welcome, Unsa98 🙂

 

Do let us know if there's anything further we can help with.

 

Thanks,

Rachael

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teabag
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Re: Area reference number

One that can be fed back to the Connect App team.

The Connect App does not pick-up/detect a Virgin SIM, when the Virgin SIM is in slot 2 on dual SIM phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Re: Area reference number

Hi teabag, 

 

Thanks for bringing this to our attention. 

 

We've checked with the relevant team who are already aware of this. The fix for now is to make sure the Virgin sim card is in slot 1.

 

Fingers crossed we will have it resolved soon 🙂

 

Thanks, 

 

 

 

Hetty_R
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