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davidpaul
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Message 1 of 8
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Anyone else been mis sold a contract

I have after a friendly call from one of the advisors, complained about it twice "oh very sorry" still charged for it, not spending hours ringing up again, think I will dump Virgin if I do not get a satisfactory explanation soon and refund

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Forum Team (Retired) John_GS
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Message 2 of 8
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Re: Anyone else been mis sold a contract

Hi davidpaul.

 

Thanks for posting and sorry for the delayed reply.

 

Is there anything we can assist you with?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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davidpaul
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Message 3 of 8
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Re: Anyone else been mis sold a contract

Well yes, I was twice told that I would get an apology - not

I have been given a 2nd Sim Card of which I specifically told the salesperson I was talking to NO I DO NOT WANT A SECOND SIM CARD, still got one in the post and been charged for a contract, I have been conned and I want a REFUND AND COMPENSATION or I will report to Ofcom

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Forum Team
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Re: Anyone else been mis sold a contract

Hi davidpaul,

Very sorry to hear this.

Have you spoken to the team about this? If you have, when was this and what have you been advised?

Thanks

Lindsey_C

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davidpaul
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Message 5 of 8
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Re: Anyone else been mis sold a contract

I have twice made phone complaints, 28th January and 30th January to 789

Told twice I would be called back and I have not hear from them since

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Forum Team
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Re: Anyone else been mis sold a contract

I'm sorry to hear this, have you been given a complaint reference number davidpaul?

Thanks

Lindsey_C

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davidpaul
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Message 7 of 8
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Re: Anyone else been mis sold a contract

No. I was got given a reference

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Forum Team
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Re: Anyone else been mis sold a contract

I do apologise for this experience and I can assure you we're keen to assist further with this. 

I just need to pop you a personal message asking for some further details and we'll take it from there. 

Smiley Happy 

Emma_C - Forum Team
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