I have after a friendly call from one of the advisors, complained about it twice "oh very sorry" still charged for it, not spending hours ringing up again, think I will dump Virgin if I do not get a satisfactory explanation soon and refund
Thanks for posting and sorry for the delayed reply.
Is there anything we can assist you with?
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"