on 08-05-2019 15:48
Why is virgin media allowed to ruin people’s credit file because of virgin media mistakes and now won’t remove it
on 19-10-2019 13:31
I have the same problem, what happened in the end with you? Was it resolved??
on 21-10-2019 16:44
Hi Eddcrossman,
Thanks for post and welcome to our community.
Sorry to hear that you've also had an issue, could you expand a little for us so we know how best to assist further?
on 09-12-2019 14:11
on 09-12-2019 14:20
on 09-12-2019 14:45
Hi Sylvia2288,
Welcome to forums I hope you enjoy our community and thank you for your post.
I am sorry to hear this and I will need you to get some more information on this form you so I will pop you over a private message just keep an eye out for the purple envelope.
Many thanks,
Zoie
on 09-12-2019 19:58
my account number is [Mod Edit: Personal information removed]. the rest of the account details I have given to you. I have contacted customer services again this afternoon, the VM stuff has sent me the copy of the final bill to my email account. which show you have waved the last £30. And the balance of the bills is ZERO. as a large landlord, I have got over 10 accounts with you VM, never missed a payment. could you please remove this account as default from my credit history? I would be really appreciated. and I will continuously use your VM services. Now you got my account number, Please don't tell me you cannot see my this account, every time I talked with customer service, they can see my account clearly.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 09-12-2019 20:00
my account number is [Mod Edit: Personal information removed] the rest of the account details I have given to you. I have contacted customer services again this afternoon, the VM stuff has sent me the copy of the final bill to my email account. which show you have waved the last £30. And the balance of the bills is ZERO. as a large landlord, I have got over 10 accounts with you VM, never missed a payment. could you please remove this account as default from my credit history? I would be really appreciated. and I will continuously use your VM services. Now you got my account number, Please don't tell me you cannot see my this account, every time I talked with customer service, they can see my account clearly.
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 10-12-2019 10:59
Refer Virgin Media to Article 16 of the General Data Protection Regulations https://gdpr-info.eu/art-16-gdpr/ Right to rectification.
ico guidance on the GDPR is here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-r...
Guidance on Article 16 is here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-r...
on 20-04-2020 14:20
Hi Lindsey, would it be possible for you to message me too as I have a similar query! Would appreciate your help, thanks.
on 09-09-2020 18:06
Hi,
I have the same issue.