Hi there David1234567
Welcome to our community forum pages and thank you for posting.
We are sorry to hear of any issues which have been caused.
Are you able to tell us what's happened?
You can also email some details to us at creditfileamendments@virginmedia.co.uk. We will review the information and respond within 14 days.
David_Pn
Forum Team
Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help